Online Reputation Top 5 Tips for London Businesses
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Top five tips for Online Reputation Management in London, UK
1) Stay on Top of Things.
If you don’t know what’s being said about your business, you can’t do anything about it; regularly monitor review sites, social media, and other online platforms so you can respond accordingly if necessary.
2) Take Control.
Instead of letting other people create your reputation online, take control by building your own; start by posting great content, promptly handling customer issues, and keeping an open dialogue with your audience.
3) Be Authentic.
Today’s consumer can sniff out fake reviews easily; do not ask your customers for fake reviews in exchange for an incentive and never create them yourself to avoid ruining your reputation.
4) Don’t Abandon Your Digital Assets.
Leveraging digital assets is key in building your brand’s reputation; stay active on your social media accounts and make sure your listings are correct and complete on review sites.
5) Listen and Respond.
Always take customer complaints seriously and fix any internal issues when necessary; be open with your customers by responding to their online comments and questions in a professional manner.
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